Terms and conditions
HER DYNASTY — TERMS & CONDITIONS
Effective date: [effective date]
By purchasing from Her Dynasty, you agree to these terms, subject to applicable consumer protection laws.
1. Products and Orders
Please review product descriptions, size charts, prices, and shipping information before placing your order. Customers are responsible for providing accurate order and delivery details.
Product images may include digital mockups. Minor differences in screen colors or print placement may occur. This does not excuse products that are defective or materially different from their description.
2. Payments
Payment is required at checkout. Applicable shipping charges and taxes are displayed before you complete your purchase.
3. Shipping and Delivery
Please review the processing and delivery estimates provided with your order. If we cannot ship within the promised timeframe, we will provide notice and any cancellation or refund options required by law.
4. Defective Products: Five-Day Reporting Window
Our voluntary return policy covers products that arrive with a manufacturing defect, significant printing error, or damage.
Please inspect your order upon delivery. To request a return under this policy, contact [customer service email] within five calendar days after delivery. The day following delivery counts as day one.
Include:
- Your name and order number.
- A description of the defect or damage.
- Clear photographs showing the issue and, where relevant, the packaging.
This deadline applies to reporting the problem and requesting a return. You do not need to complete return shipping within those five days.
5. Return Approval and Resolution
Please contact us before sending an item back. If a return is necessary, we will provide instructions and a prepaid return label for an approved defective-product claim. No restocking fee applies.
Once the issue is confirmed, we will arrange an appropriate replacement or refund, consistent with applicable law. A physical return may not always be necessary.
For an approved refund, we will refund the affected item’s purchase price, applicable tax, and its original standard shipping charge. Refunds will be issued to the original payment method. Your payment provider’s processing time may vary.
6. Returns We Do Not Voluntarily Accept
Except where required by law, we do not accept returns or exchanges for:
- Change of mind.
- A size or color selected incorrectly by the customer when the correct item was supplied as described.
- Damage caused by misuse, alteration, improper washing, or normal wear.
These exclusions do not apply to defects caused by us or our production partners. If you receive the wrong item, contact us promptly so we can resolve the error.
7. Cancellations and Order Changes
Contact us as soon as possible to request a cancellation or change. We cannot guarantee changes once production begins. This does not limit cancellation rights provided by law.
8. Consumer Rights
Nothing in these terms excludes or limits rights or remedies that cannot legally be excluded, including rights concerning defective, misdescribed, incorrect, or undelivered products. Where applicable law provides a longer reporting period or additional remedies, that law takes priority over our five-day voluntary policy.
9. Updates
We may update these terms for future purchases. The version in effect when you place your order applies to that purchase, subject to applicable law.
10. Contact
For order questions, defective-product reports, or return requests, email:
herdynastymedia@gmail.com